Care coordinators and network managers
Care coordination
Referrals, shared tasks and handovers that arrive with their context — and stay visible until someone closes them.
What travels with the item
The reason
Why it was raised, in the words of the person who raised it.
The record
The encounter, results and documents concerned.
The owner
A named person or team, with a deadline.
Where it is used
Where coordination work is done.
Network and multi-site organisations.
The six questions
- What is it?
- A shared work list across teams, sites and external partners, where each item keeps the record it came from.
- Who is it for?
- Care coordinators, nursing teams, and managers of multi-site or networked organisations.
- Which problem does it solve?
- Handovers happen by message and phone call, so responsibility is unclear and the item that nobody owns is the item that is dropped.
- How does it work?
- A referral or task names an owner, a deadline and the record it belongs to. It escalates when the deadline passes and closes only when the receiving team records an outcome.
- How is it different?
- The patient surface can see that a referral exists and where it stands, so continuity does not depend on the patient calling to check.
- What is the proof?
- Open items, ageing and closure rate per team are read from the coordination list itself.
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Referrals, shared tasks and handovers that arrive with their context — and stay visible until someone closes them.