Operations leads assessing uptime and incident response
Reliability
An uptime figure means little without knowing what is measured and what happens when it slips.
What is monitored
Uptime target
99.9% availability target for the core platform.
Continuous monitoring
Infrastructure, access and anomalies are watched around the clock.
Incident response
Triage, customer communication and a post-incident review follow any disruption.
The six questions
- What is it?
- The uptime target for the platform and the process that runs when an incident affects it.
- Who is it for?
- Operations leads and IT teams responsible for clinical continuity of care.
- Which problem does it solve?
- A clinical tool that is unavailable during a shift is a safety issue, not an inconvenience, so the reliability commitment needs to be explicit.
- How does it work?
- The platform targets 99.9% uptime, with continuous monitoring of infrastructure and access. Incidents are triaged, communicated to affected customers, and followed by a post-incident review.
- How is it different?
- This page states the target and the process together, rather than the target alone.
- What is the proof?
- Monitoring and incident logging are part of the same controls audited under ISO/IEC 27001 and SOC 2.
This page is part of a platform of 2,156 clinical and operational capabilities across 8 business domains.
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Security contact
Coordinated disclosure and documentation requests: security@on-kare.org.
security@on-kare.org