Patients and patient-experience owners
Your health, in your words
Me is the patient surface: understand what is happening, access what belongs to you, follow what was decided, and prevent what can be prevented.
Who it is for
The person being cared for — and the relative or carer who helps them, when they are authorised to.
Four ideas
Understand
Results, letters and decisions explained in plain language, in your own language.
Access
Documents, appointments and history available without asking anyone for them.
Follow
The plan that was actually decided, with what is due next and when.
Prevent
Screening and follow-up reminders that match your situation, not a generic calendar.
How it works
- 01
You are recognised
One resolves your identity across the organisations that care for you.
- 02
You see the same facts
What you read is the record your care team works in, not a copy.
- 03
You act
Booking, questionnaires and messages arrive directly in the professional flow.
What it changes
Fewer calls to get a result, fewer missed appointments, fewer treatments abandoned because nobody explained the next step.
Capabilities involved
How the person stays informed and involved.
How a remote encounter stays a real encounter.
How a slot is found without a phone call.
The other two surfaces
This page is part of a platform of 2,156 clinical and operational capabilities across 8 business domains.
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Me is the patient surface: understand what is happening, access what belongs to you, follow what was decided, and prevent what can be prevented.
Medical review: 2026-08-24