Front desk and access managers
Scheduling and access
Demand meets real capacity: the right slot, with the right clinician, at a site the patient can actually reach.
What the engine considers
The act
Duration, preparation, required qualification.
The resource
Room, equipment, and the clinician's own constraints.
The person
Site reachable, language, and follow-up already due.
Where it is used
Calendars, rules and waiting lists.
Self-booking on the same rules.
The six questions
- What is it?
- A scheduling engine that knows what each act requires — duration, room, equipment, qualification — and only offers slots that satisfy it.
- Who is it for?
- The front desk, access managers, and patients booking for themselves.
- Which problem does it solve?
- Slots are offered that cannot be honoured, and cancellations are never re-filled, so waiting time grows while the calendar looks full.
- How does it work?
- Rules per specialty and site describe what a slot needs. Self-booking, waiting lists and reminders run on those rules, and a released slot is offered to the waiting list automatically.
- How is it different?
- Access rules are shared with the patient surface, so what a patient can book is exactly what the organisation can deliver.
- What is the proof?
- Delay to first appointment, no-show rate and slot fill rate are read from the same calendar the teams use.
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Demand meets real capacity: the right slot, with the right clinician, at a site the patient can actually reach.